How to Redress Railway Police related Grievances

1. Railway Zonal Complaint Cells
2. Directorate of Public Grievances

Railway Zonal Complaint Cells:

• Complaint Cells exist for each Railway Zone.
• Complaints can be lodged either by contacting helpline number of the site or by sending a mail to the e-mail ID of the cell.

Following are the areas on which complaints could be made:

• Seat cornering at the platform/in general compartments with the help of 'Hammals'.
• Presence of unauthorized and illegal hawkers.
• Picking up passengers out-of-turn by Taxi drivers at the Railway stations.
• Taxi drivers refusing to transport passengers as per meter charges and
  thereby over-charging them.
• Recycling of Mineral water bottles.

Complaints against Railway Police Force (RPF) can also be lodged if any of the following conditions exist:

• If the RPF staff on duty fails to respond to any information provided above
• If any RPF personnel engaged in extorting money from passengers for queuing up before the general compartments.
• If any RPF personnel is engaged in monetary negotiations after finding some objectionable material in any passenger's baggage.
• If any RPF personnel is engaged in monetary negotiations after booking a passenger for any offence under the Railway Act.

Directorate of Public Grievances:

• This is the second appellate authority and hence is required to be approached only after having received no/unsatisfactory response from the concerned authority
• Details on grievance has to be provided at the complaints page of the website or a written letter addressing the body has to be posted to the address of the body
• Additional information has to be provided on whether appellate body has been approached
• On lodging a complaint, a registration number will be provided for future reference.
• Status of the complaint can be found in the website with the help of the registration number.
• Download the form