- Bribe Fighter
- 11 years ago
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After complain, I haven't received proper solution: Reference No…
After complain, I haven't received proper solution:
Reference No : 48544
Date : 24/02/2014
Dear Mr SHASHANK SHANKAR SHANKAR,
Subject: Your Complaint No. 48544 dated 01/02/2014
Greetings from BPCL Customer Care !
We are pleased to inform you that your above complaint has been resolved as follows :
Type of Complaint : Forced sale of Beyond LPG products-New connection
Description : DISTRIBUTOR NAME SREE RAKSHA GAS AGENCY CUSTOMER APPLIED FOR NEW CONNECTION ON 25 1 2014 REGISTRATION NUMBER 8176768 HE WENT TO THE AGENCY TO TAKE A CONNECTION BUT THEY ARE FORCING TO TAKE A STOVE AND ALSO THE ACCESSORIES AND ALSO CHARGING THE AMOUNT OF 9000 BUT THE CUSTOMER NEED ONLY THE CYLINDER SO PLEASE CHECK THE DETAILS AND SOLVE THE PROBLEM AS SOON AS POSSIBLE AND THE DISTRIBUTOR SAYING THAT WITHOUT STOVE AND ACCESSORIES THEY WONT PROVIDE THE CONNECTION
Resolution : The BEYOND LPG products are offerings from BPCL itself. They are branded products and are cometitively priced. We request you to go through the products and pricing once again. We assure you that it will be value for money. However, if you are not interested you may give the same in writing to the distributor
In case your complaint has not been resolved to your satisfaction or you need some more information / clarifications on the subject, you may please call us on our toll free number with Complaint Number mentioned above.
We value your continued association with Bharat Petroleum and assure you of our best attention & services at all times !
Thank you for contacting BPCL Customer Care !
Yours sincerely,
BPCL Customer Care