There are mainly two government bodies that address grievance redressal related to Railway Police:
- Railway Zonal Complaint Cells
- Directorate of Public Grievances
Railway Zonal Complaint Cells:
- Complaint Cells exist for each Railway Zone.
- Complaints can be lodged either by contacting helpline number of the site or by sending a mail to the e-mail ID of the cell.
Following are the areas on which complaints could be made:
- Seat cornering at the platform/in general compartments with the help of 'Hammals'.
- Presence of unauthorized and illegal hawkers.
- Picking up passengers out-of-turn by Taxi drivers at the Railway stations.
-
Taxi drivers refusing to transport passengers as per meter charges and
thereby over-charging them. - Recycling of Mineral water bottles.
Complaints against Railway Police Force (RPF) can also be lodged if any of the following conditions exist:
- If the RPF staff on duty fails to respond to any information provided above
- If any RPF personnel engaged in extorting money from passengers for queuing up before the general compartments.
- If any RPF personnel is engaged in monetary negotiations after finding some objectionable material in any passenger's baggage.
- If any RPF personnel is engaged in monetary negotiations after booking a passenger for any offence under the Railway Act.
Directorate of Public Grievances:
- This is the second appellate authority and hence is required to be approached only after having received no/unsatisfactory response from the concerned authority
- Details on grievance has to be provided at the complaints page of the website or a written letter addressing the body has to be posted to the address of the body
- Additional information has to be provided on whether appellate body has been approached
- On lodging a complaint, a registration number will be provided for future reference.
- Status of the complaint can be found in the website with the help of the registration number.
- Download the form