All ReportsBribe HotlineI paid Rs. 3,500/- to Mr. Mahesh Khapekar, representative of BSNL…
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I paid Rs. 3,500/- to Mr. Mahesh Khapekar, representative of BSNL…

Reported on July 24, 2015 from Nagpur , Maharashtra  ι Report #62919

I paid Rs. 3,500/- to Mr. Mahesh Khapekar, representative of BSNL towrds installation of BSNL Broadband Connection with Landline Phone at my residence. Installation of broadband & phone (No. 2772070) was done in the last week of June, 2015. Upon the payment of the requisite amount (Rs. 3,500/-), the installation was done by Mr. Shekhar of BSNL, but to my utter surprise, a bill for Rs. 2773/- has been sent to me for making payment towards installation and instrument charges. When the amount was paid by me in advance to Mr. Mahesh Khapeka of BSNL, what is the purpose of sending the bill for making payment again. The surplus amount of Rs. 727/- paid by me with receipt of Rs. 2773/- should be sent to me and necessary actions should be taken against the persons involved in this.

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ADMIN COMMENT

BSNL has a Public Grievance Online Complaint BSNL Portal to reach to higher authorities of BSNL for lodging the complaints by subscribers for any pending issue or for any service telecom from the side of BSNL,

For this you first need to book a complaint at BSNL Self-care Portal, Toll Free complaint numbers of 198 (Local authorities for immediate attention for the service). And if after registering the complaint, the complaint has still not been resolved with the local authorities, then you may have to lodge their long pending complaints through this Public Grievance Complaint Management System Portal by visiting http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp and lodging your complaint. After filling the details, you will get a complaint ID, which you should record in order to follow up your complaint in future.

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